Technical Support Representative – Off-Road Equipment

Adairsville, GA | Full-Time

Are you passionate about engines, heavy equipment, and helping people solve real-world mechanical problems? Join YANMAR America, a global leader in off-road equipment—including industrial engines, construction machinery, agriculture equipment, and UTVs—as a Technical Support Representative.

This is not an IT help desk job. You’ll be the go-to expert providing technical troubleshooting, repair advice, and product support for our dealer and customer network across North America.

What You’ll Do

• Be the first line of support for dealers, OEMs, and customers needing help with YANMAR products (industrial engines, construction machinery, agriculture tractors, UTVs).

• Provide hands-on technical advice: troubleshooting, diagnostics, repair recommendations, and warranty guidance.

• Use tools like Salesforce, diagnostic software, and technical manuals to solve real equipment challenges.

• Assist dealers with warranty claims and coordinate technical visits when needed.

• Work closely with our Service, Quality, and Aftermarket teams to keep YANMAR equipment running strong.

• Stay sharp: continuously learn and train on new YANMAR products, electronic/hydraulic controls, and diagnostic tools.

What We’re Looking For

• Technical know-how: 2+ years working with diesel engines, agricultural/construction equipment, or heavy-duty machinery (manufacturer, dealer, or service shop).

• Familiarity with troubleshooting tools like volt/ohm meters, CAN bus/OBD II, or similar diagnostic equipment.

• Strong communication skills—you can explain technical issues clearly to customers and dealers.

• Customer-focused mindset and ability to juggle multiple priorities.

• Associates degree or technical certification (or equivalent experience).

• Experience in customer support (call center or face-to-face) is a plus.

• Bilingual (English/Spanish) is a bonus!

Why Join YANMAR?

• Work for a globally recognized brand with a strong reputation in off-road machinery.

• Be part of a collaborative, world-class service team that values growth and continuous learning.

• Competitive pay, full benefits, and opportunities for professional development.

• Travel occasionally (about 10%) to support dealers, customers, and industry events.

If you’ve got a passion for diesel engines, off-road equipment, and problem-solving, this is your chance to take your technical career to the next level.

Apply today and help us keep the world moving with YANMAR power.