Floor Covering - Technical Service Representative

Descripción completa del empleo

JOB TITLE: Technical Service Representative

DEPARTMENT: Technical Services

PRIMARY FUNCTION:

To provide support on behalf of the company across all product lines to dealers, retailers and end-users. Will provide answers and/or resolve questions regarding products.

THE FOLLOWING DUTIES ARE NECESSARY FOR THE SUCCESSFUL PERFORMANCE OF THIS JOB:

Stay up to date on all product lines (Carpet and Hard Surfaces) offered over the entirety of the four TDG brands, to support dealers, retailers and end-users.

Answer questions and/or resolve issues for all TDG Carpet and Hard Surfaces products categories; including LVT flooring (WPC & SPC), Laminate and Engineered wood flooring, as needed regarding the following:

• Product Construction
• Product Testing
• Product Comparison for different applications
• Yarn systems
• Face weight, pile height, density, twist per inch
• Environmental impact, indoor air quality, health concerns, PFA’s (forever chemicals), Green Label Plus Certification and industry testing.
• Cleaning/Spot cleaning
• Warranty on products
• Vacuum Cleaner recommendations
• Pad/Underlayment requirements
• Installation Questions

To successfully support installers, knowledge and experience of the following are required to troubleshoot issues for product installation of carpet and hard surface:

• Storage/Handling of products
• Job Site conditions and preparation
• Moisture Testing
• Installation Methods
• Seaming Techniques

To support Independent Inspectors, you must be able to:

• Review and/or discuss their reports on product claims.

QUALIFICATIONS:

· Must be able to prioritize and remain detail oriented with processes.

· Excellent problem-solving skills.

· Be able to establish a positive and productive working environment

· Willingness to give and receive honest feedback

· Good communication skills, judgement, professionalism, strong interpersonal skills and collaborative style. High integrity, tact and a positive attitude.

· Must be able to identify color and determine shade differences

· Must have knowledge of carpet and hard surface installation

· Must have knowledge of carpet manufacturing

THE COMPANY RESERVES THE RIGHT TO MODIFY THE FUNCTIONS OF THIS POSITION FROM TIME TO TIME AS REQUIRED BY OPERATIONAL AND BUSINESS NEEDS.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person