• MUST have 1-3 years experience working in a business setting, preferably in Accounting.
• Working knowledge of Microsoft Office Software (Word, Excel, and PowerPoint) REQUIRED.

OVERALL GOALS

• Maintain professionalism while handling general billing clerk duties.
• Maintain a comprehensive understanding of all procedures and systems involved with billing.
• Maintain people and business skills to provide excellent internal and external customer service and work as a team to build solid working relationships.
• Follow all safety rules for department and entire facility

ESSENTIAL DUTIES & RESPONSIBILITIES

• Process daily invoices
• Organize & maintain corresponding paperwork
• Maintain billing reports and files according to established procedures
• Provide collection efforts on past due invoices
• Create & maintain professional relationships with customers
• Answer customer inquiries in a timely manner and work efficiently to resolve issues
• Research discrepancies
• Assist with front office phone coverage as needed
• Work with other departments and upper management as needed
• Assists in other duties and projects as assigned
• Be aware of Aquafil's Recycling Guidelines and Environmental Management Systems Policy (see supervisor if further explanation is needed).
• Regular hours: Monday – Friday, 8:00am – 5:00pm

ESSENTIAL SKILLS & ABILITY

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem solving—identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Customer service—manages difficult situations, responds promptly to internal and external customer needs and meets commitments. Exhibits strong interpersonal techniques, is positive, respectful and customer focused.

• Planning/organizing—prioritizes and plans work and uses time efficiently. Attention to detail, organized, able to meet deadlines.
• Quality control—demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Proven ability to apply common sense understanding in order to carry out written and oral instructions.

• Quantity—meets productivity standards and completes work in a timely manner.

• Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Can function as a self-starter with the ability to work independently.

• Dependability—consistently at work and on time, follows instructions and responds to management direction.
• Safety and security—observes safety and security procedures and uses equipment and materials properly. Ability to read and interpret safety rules and instructions which are posted in English.
• Communication - effectively and professionally conveys information internally and externally through verbal and written communication skills. Actively listens, communicates clearly, concisely, and assures understanding.
• Strong phone etiquette skills, grammatical and professional business skill sets.
• Ability to calculate figures and amounts, add, subtract, multiply and divide numbers.